Carers Identity Passport Information and FAQS

These frequently asked questions have been produced from the questions received at the launch of the Carers Identity Passport and through our contact with Carers and practitioners working in healthcare settings.

What is the Carers Identity Passport

The Carers Identity Passport has been co-produced with Carers and staff across the Integrated Health and Care System to ensure unpaid Carers are identified and recognised in hospital settings. The Carers Identity Passport is for all age Carers, including Young Carers and Parent Carers, in Norfolk and Waveney. It is available in both digital and physical forms. The digital version is an image you can save on your phone and the physical Carers Identity Passport takes the form of a card and lanyard that can be worn.

Where is the Carers Identity Passport currently recognised?

East Coast Community Healthcare
James Paget University Hospital
Queen Elizabeth Hospital King’s Lynn
Norfolk and Norwich University Hospitals
Norfolk and Suffolk Foundation Trust
Norfolk Community Health & Care Trust
GP’s within Norfolk & Waveney
Social Prescribers
Dentists
Optometrists
Pharmacists
Occupational Therapists

I live on the border of Norfolk & Suffolk, will the Carers Identity Passport be recognised in Suffolk?

A Carers Passport is currently being developed in Suffolk. We are working with practitioners in Suffolk to ensure both passports will be recognised by staff.

What about Carers Passports and support for Carers that already exists in Hospital?

The new Carers Identity Passport will help to ensure Carers are recognised and linked in with existing support available in hospitals. For more information about this, please visit improvinglivesnw.org.uk/carers.

How long does it take for the Carers Identity Passport to arrive?

If you have requested a digital Carers Identity Passport, you should receive this within seven working days of completing the registration form. If you have requested a Carers Identity Passport card, you will receive this within ten working days. However, if you are in need of the Carers Identity Passport urgently, please email us and we will help as much as possible.

Are there any plans for the Carers Identity Passport to be recognised more widely?

At the workshop we held in February, unpaid Carers told us their priority was ensuring they are identified and recognised across healthcare settings, so this is where we started. We will continue to work to ensure the Carers Identity Passport is recognised widely across Norfolk, Waveney and border areas.

What details do we ask for when registering for a Carers Identity Passport?

We have tried to keep the form as simple as possible. We ask for your basic details including: email address, name, address, and locality. You will also be asked to confirm your caring status from the following list: Carer over 18 caring for an adult, Carer over 18 caring for a child (under 18), Carer under 18 caring for an adult, and Carer under 18 caring for a child (under 18).

What about the Carers Emergency Card?

The Carers Emergency card is issued by Norfolk County Council. More information can be found at: norfolk.gov.uk/care-support-and-health/get-help-with-looking-after-someone/prepare-for-emergencies/emergency-carers-card

The key fob you get with the Carers Emergency Card can be attached to your Carers Identity Passport lanyard if you choose.